We are committed to your satisfaction and provide excellent online services to help create the perfect atmosphere in your home or office with indoor plants. We understand that circumstances may change, and we offer flexible refund and return options if you are not satisfied with our service.
1. Services Eligible for Refunds and Cancellations
- Consultations and Courses: If you purchased a service such as a consultation or course and have not started using it, you can request a full refund within 14 days from the purchase date. To do this, simply contact our customer support.
- Rescheduling Consultations: If you are unable to attend your scheduled consultation, you may reschedule it for a later date, provided you notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled time are not eligible for a refund.
2. Exceptions
- Service Use Initiation: If you have started using the service (e.g., participating in a course or consultation), refunds or cancellations are only possible if there are technical issues on our side.
- Personalized Services: Services related to personalized offers or projects (e.g., custom designs for your space or plant selection) are non-refundable as they are specifically created for your order.
3. Refund Process
To request a refund or cancellation, please contact our customer support via [your contact email or phone number]. Provide your order details and the reason for your refund or cancellation request.
We will review your request within 3 business days and get back to you to resolve the matter.
4. Refund Method
If the refund request is approved, the funds will be returned to the same payment method used for the original purchase. The refund process may take up to 14 business days, depending on the payment system used.
5. Policy Changes
We reserve the right to update or change our refund and return policy at any time. All changes will be posted on this page.